The original paper is in English. Non-English content has been machine-translated and may contain typographical errors or mistranslations. ex. Some numerals are expressed as "XNUMX".
Copyrights notice
The original paper is in English. Non-English content has been machine-translated and may contain typographical errors or mistranslations. Copyrights notice
Menurut tinjauan rasmi TDOAS 2009~2017, kadar penembusan media sosial di Taiwan telah mencapai rekod 96.8%, manakala kadar akses Internet setinggi 99.7%. Walau bagaimanapun, orang yang menggunakan perkhidmatan dalam talian kerajaan mengakses maklumat yang berkaitan terus menurun sejak beberapa tahun, daripada 50.8% pada 2009 kepada 35.4% pada 2017. Pada masa yang sama, perkadaran pengguna e-transaksi juga telah menurun secara serentak daripada 30.3% kepada 27.7%. Khususnya, hanya 1.1% daripada mereka berminat dalam forum dalam talian kerajaan, manakala baki 97.2% lebih bersedia untuk melibatkan diri dalam media sosial sebagai sumber rujukan peribadi. Kajian ini bertujuan untuk meneroka mengapa pengguna tidak berminat untuk mengakses perkhidmatan e-kerajaan? Adakah mereka terjejas oleh populariti aplikasi rangkaian sosial? Apakah faktor utama pengguna untuk terus menggunakan perkhidmatan e-kerajaan? Rangka kerja penyelidikan telah disesuaikan daripada teori dan model pengesahan jangkaan (ECT/ECM), model penerimaan teknologi (TAM) dengan teori kepercayaan, dalam mengesahkan langkah-langkah sikap untuk pemahaman yang lebih baik tentang niat berterusan menggunakan perkhidmatan e-kerajaan. Dari segi pengukuran, penilaian menggunakan kaedah pemodelan persamaan struktur (SEM) untuk meneroka pandangan dan keutamaan 400 pelajar kolej terhadap perkhidmatan e-kerajaan. Hasil kajian mengenal pasti bahawa persepsi kebergunaan bukan sahaja memainkan peranan pengantara sepenuhnya, ia dijangka menjadi faktor ex-post paling penting yang mempengaruhi niat pengguna untuk terus menggunakan perkhidmatan e-kerajaan. Ia juga menjelaskan bahawa niat untuk terus menggunakan perkhidmatan e-kerajaan tidak berkaitan dengan menggunakan sebarang cara alternatif seperti aplikasi media sosial.
Hau-Dong TSUI
Chinese Culture University
ECT, ECM, SEM, E-kerajaan, media sosial
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Salinan
Hau-Dong TSUI, "Trust, Perceived Useful, Attitude and Continuance Intention to Use E-Government Service: An Empirical Study in Taiwan" in IEICE TRANSACTIONS on Information,
vol. E102-D, no. 12, pp. 2524-2534, December 2019, doi: 10.1587/transinf.2019EDP7055.
Abstract: According to the official TDOAS 2009~2017 survey, the penetration rate of social media in Taiwan has reached a record 96.8%, while the Internet access rate is as high as 99.7%. However, people using government online services access to relevant information has continued to decline over the years, from 50.8% in 2009 to 35.4% in 2017. At the same time, the proportion of e-transaction users has also dropped simultaneously from 30.3% to 27.7%. In particular, only 1.1% of them are interested in government online forums, while the remaining 97.2% are more willing to engage in social media as a source of personal reference. The study aims to explore why are users not interested in accessing e-government services? Are they affected by the popularity of social networking applications? What are the key factors for users to continue to use e-government service? The research framework was adapted from expectation confirmation theory and model (ECT/ECM), technology acceptance model (TAM) with trust theories, in validating attitude measures for a better understanding of continuance intention of using e-government service. In terms of measurement, the assessment used the structural equation modeling method (SEM) to explore the views and preferences of 400 college students on e-government service. The study results identified that perceived usefulness not only plays a full mediating role, it is expected to be the most important ex-post factor influencing user's intention to continue using e-government service. It also clarifies that the intent to continue to use e-government services is not related to use any alternative means such as social media application.
URL: https://global.ieice.org/en_transactions/information/10.1587/transinf.2019EDP7055/_p
Salinan
@ARTICLE{e102-d_12_2524,
author={Hau-Dong TSUI, },
journal={IEICE TRANSACTIONS on Information},
title={Trust, Perceived Useful, Attitude and Continuance Intention to Use E-Government Service: An Empirical Study in Taiwan},
year={2019},
volume={E102-D},
number={12},
pages={2524-2534},
abstract={According to the official TDOAS 2009~2017 survey, the penetration rate of social media in Taiwan has reached a record 96.8%, while the Internet access rate is as high as 99.7%. However, people using government online services access to relevant information has continued to decline over the years, from 50.8% in 2009 to 35.4% in 2017. At the same time, the proportion of e-transaction users has also dropped simultaneously from 30.3% to 27.7%. In particular, only 1.1% of them are interested in government online forums, while the remaining 97.2% are more willing to engage in social media as a source of personal reference. The study aims to explore why are users not interested in accessing e-government services? Are they affected by the popularity of social networking applications? What are the key factors for users to continue to use e-government service? The research framework was adapted from expectation confirmation theory and model (ECT/ECM), technology acceptance model (TAM) with trust theories, in validating attitude measures for a better understanding of continuance intention of using e-government service. In terms of measurement, the assessment used the structural equation modeling method (SEM) to explore the views and preferences of 400 college students on e-government service. The study results identified that perceived usefulness not only plays a full mediating role, it is expected to be the most important ex-post factor influencing user's intention to continue using e-government service. It also clarifies that the intent to continue to use e-government services is not related to use any alternative means such as social media application.},
keywords={},
doi={10.1587/transinf.2019EDP7055},
ISSN={1745-1361},
month={December},}
Salinan
TY - JOUR
TI - Trust, Perceived Useful, Attitude and Continuance Intention to Use E-Government Service: An Empirical Study in Taiwan
T2 - IEICE TRANSACTIONS on Information
SP - 2524
EP - 2534
AU - Hau-Dong TSUI
PY - 2019
DO - 10.1587/transinf.2019EDP7055
JO - IEICE TRANSACTIONS on Information
SN - 1745-1361
VL - E102-D
IS - 12
JA - IEICE TRANSACTIONS on Information
Y1 - December 2019
AB - According to the official TDOAS 2009~2017 survey, the penetration rate of social media in Taiwan has reached a record 96.8%, while the Internet access rate is as high as 99.7%. However, people using government online services access to relevant information has continued to decline over the years, from 50.8% in 2009 to 35.4% in 2017. At the same time, the proportion of e-transaction users has also dropped simultaneously from 30.3% to 27.7%. In particular, only 1.1% of them are interested in government online forums, while the remaining 97.2% are more willing to engage in social media as a source of personal reference. The study aims to explore why are users not interested in accessing e-government services? Are they affected by the popularity of social networking applications? What are the key factors for users to continue to use e-government service? The research framework was adapted from expectation confirmation theory and model (ECT/ECM), technology acceptance model (TAM) with trust theories, in validating attitude measures for a better understanding of continuance intention of using e-government service. In terms of measurement, the assessment used the structural equation modeling method (SEM) to explore the views and preferences of 400 college students on e-government service. The study results identified that perceived usefulness not only plays a full mediating role, it is expected to be the most important ex-post factor influencing user's intention to continue using e-government service. It also clarifies that the intent to continue to use e-government services is not related to use any alternative means such as social media application.
ER -